Customer Service

More on sizing…a quick lesson!

The Janestrap™ is worn over your sports bra by wrapping around your body and fastening in the middle just above your breasts. You can then swing the bra fastener around to your back. It is to fit not too tight (you don’t want to look like a tied up sack!) and of course not too loose. If it squashes your breasts down and out, then you need either a larger size Janestrap or a better fitting bra. You should always make sure you have a good fitting sports bra and if it is old, then get a new one!

To determine the correct size Janestrap™ use your bra band size. So, if you are a 36D, you would fit a small Janestrap (36-38).

Bra sizes come in two components:

1. An even number that represents the back or band size (32, 34, 36, etc.) determined by the measurement around your body (see line A).

2. A letter that indicates the cup size (A, B, C, etc.) determined by the breast itself (see line B).

For sizing the Janestrap™ we are only concerned with the back size or band size.

To determine your back size or band size:

Wrap a tape measure snugly around your ribcage, directly under the breast (see line A).

Add 5 to the measurement (example – if the A is 29, the band size is 34…. 29+5=34)
After 33 inches, you only add 3 inches to the back or band size (example – if A is 35, the band size is 38…35+3=38)

Product Care

The Janestrap™ is made of 100%  Chito Sant. It ้is a new environmentally-friendly fabric that is made from a natural biomass called Chitosan. Chitosan is made from crab and/or shrimp shells.

Chito Sant้ is absorbent, breathable, durable, fast drying, soft, static-free, wrinkle proof, resitant to pilling, and easy to handle.

Combined with polyester

For best results, cold water wash, hang to dry, no iron and no bleach!

Shipping

All shipments are sent via Canada Post.  If you would like faster service, please e-mail us at info@janestrap.com and we'll give you the new rates.

Returns And Exchanges

You may return or exchange your Janestrap™ within 30-days of the purchase in original condition unworn, unwashed and in the original packaging.

Please email us at returns@janestrap.com with the following information:

• Original invoice number
• Your billing address
• Your shipping address
• The size, color and quantity ordered
• The reason for the return/exchange

If you are exchanging a Janestrap™, please note what you would like to exchange for i.e size, color and quantity.